Sitting at dinner one night in Durham, North Carolina, with the Chief Commercial Officer of Ridge Diagnostics, the lab manager and the medical director, we enjoyed east Indian food and discussed the progress that Ridge had made. We were intently engaged with each other, conversing in easy hand-offs, building on one another’s comments or questions. It was like watching four people build something in seamless coordination. That kind of interaction is only possible when all parties are completely present, aware of each other and intent upon keeping the connection strong.
